At whichpaydaylender.co.uk, we care about our customers and are dedicated to arranging the best customer service and skill possible.If you are not satisfied with whichpaydaylender.co.uk any aspect of the lending service that you have received from quick cash loans which is a trading style of Instant Cash Limited (the company, we, us, or our), we would like you to tell us your worries so we can address them appropriately.
You can contact us using the following methods:
(a) Send an e-mail to: firstname.lastname@example.org
(b) In writing to: Zigzag Global Ltd or whichpaydaylender.co.uk, 4 Th Floor, 7 10 Chandos Street, London, W1G 9DQ
(c) Call us on: 0203 740 7274 (standard United Kingdom landline rates apply)
Upon receiving your complaint we will do our best to resolution your complaint by the end of the next working day.
If we cannot resolve your complaint within 24 hours, we will send you an acknowledgement of your complaint within 5 working days of receipt.
You will receive an update no later than three weeks after making your initial complaint to let you know the outcome of the investigation. If for some reason we have been unable to reach a resolve at this stage and further investigation is obligatory, we will write to you at this stage informing you of the reason for the delay.
We are committed to ensuring that you receive a final reply letter within eight weeks of the Company receiving your complaint.
If you are dissatisfied with our final response or we have not arranged a final response within eight weeks of receiving your complaint, you may proceed with the following options:
You can ask us for a formal review by contacting our Complaints Manager; and / or
You can ask the Financial Ombudsman Service (FOS) to review your complaint. You may contact FOS following the transient of eight weeks after making a complaint. You have a maximum of 5 months from date of receipt of our final reply within which to contact FOS.
Please note: even if you have asked for your complaint to be reviewed by the Company, you still have the right to contact the FOS.
If after receiving a response you would like to request a formal review of our complaint, please contact the Complaints Manager at:
The Complaints Manager, Zigzag Global Ltd or whichpaydaylender.co.uk, 4 Th Floor, 7 10 Chandos Street, London, W1G 9DQ, W1G 9DQ or 0203 740 7274or complaints@ whichpaydaylender.com.
To submit a complaint to FOS, please contact:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0800 023 4567. Email: email@example.com
Legal Disclaimer: All whichpaydaylender.co.uk gives independent ranking and reviews on loan lenders and loan companies. They are only intended for informational use and do not constitute professional advice. We strive to keep the information presented up to date but do not guarantee that it is free of errors. Please always refer to the Terms and Conditions on the lender's site. We do not accept liability for any errors nor omissions on this website. This website is privately owned and contains links to direct payday loan lender websites that chose to advertise with us and pay us in return for doing so. We take no responsibility of the content on websites that we link to. We are not a lender and do not provide credit to consumers. If you make an application through this website it will be shown to a selection of our lending partners for their consideration.
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